The Mobile Money Advocacy Group has affirmed its commitment to addressing instances of fraud targeting its members, expressing concern about the adverse effects on transaction volumes and agent availability in specific time periods and areas.
This assurance comes in the wake of the apprehension of General Constable Ernest Agyemang Darko, a police officer who, on November 29, 2023, swindled a mobile money agent in Kasoa of GH₵14,460.
Stephen Gorman, the Director of Operations for the Mobile Money Advocacy Group, stressed the need for vigilance among mobile money agents. In an interview, Gorman highlighted the necessity for agents to adhere to established protocols, citing the Kasoa incident where the police officer had the money but suggested a lapse in the agent’s standard operating procedure.
Gorman revealed that arrangements are in place for the officer to repay the defrauded amount in installments.
In response to longstanding concerns over insufficient compensation, four Mobile Money Associations—Northern MoMo Agents Association of Ghana (NOMAAG), Mobile Money Advocacy Group (MOMAG), Mobile Money Agents Association of Ghana (MMAAG), and ABAG—jointly announced a temporary measure capping cash withdrawals at GH¢1,000 per transaction.
This measure, effective December 1, 2023, is intended to draw attention to the associations’ ongoing issues with compensation for their services.
