The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to pay due compensation to its customers who have been affected by the prevailing challenges with the prepayment vending system.
According to the PURC, the directive is, “in compliance with the law and a demonstration of good customer service.”
The order addressed to the Managing Director of the ECG , was signed by its Executive Secretary, Dr. Ismael Ackah.
The PURC noted that, “In light of the breach of ECG’s statutory obligations specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413), the Commission hereby orders ECG to pay compensation to the affected customers.”
The utility regulatory body said the compensation should cover the period October 1 to 7, 2022.
Simon Ali, Head of Communications with the PURC , speaks on the issue of compensation for ECG customers.
Meanwhile, Chief Executive Officer of Consumer Protection Agency (CPA) Mr Kofi Kapito says, customers of ECG should not be shortchanged no matter the challenges at the Company’s vending point.
Mr Kapito speaking to the media says, the company needs to do more to improve the situation noting that it is unacceptable that after a week , customers are still struggling to buy power
He asked the ECG staff to work 24 shifts a day until customers were served.
” Consumers should not be shortchanged whether through some technical mishap. It wasn’t long ago that Ghanaians were asked to pay more for utility vis a vis electricity, so if they have agreed to put their shoulders on the wheels, and put it then they deserve to enjoy better services,” Kapito commented.
-Beach Newsroom-
