The Head of Client Service at the Western Regional branch of the Driver and Vehicle Licensing Authority (DVLA), Mr. Nkansah Hassan, has called on its customers to resort to Client Service Department to avoid been duped.
According to him, the Western Regional branch has one of the best client services in the country and for that matter clients should resort to professionals to deal with their challenges for prompt and adequate feedback instead of resorting to third parties.
Mr. Hassan, who was speaking at the sideline of the launch of its Customer Service Week in an interview with Spice News yesterday, he further urged the customers to maximize the rejuvenated client department for effective customer service.
“Initially, we had experiences where people come to our office to complain about DVLA officials taken monies from them but after thorough research we realized that, clients have resorted to deal with third parties. I will urge our clients to visit our Client Service Department to channel their concerns”, he said.
When asked about the transformation the DVLA has gone through, Mr. Hassan applauded the current Regional Manager for his effort towards the reconstruction of the new office and the introduction of a queue management system which has enhanced the day to day serving of clients.
“It’s only Takoradi that has a queue system, this has prevented people from been duped”, he stressed.
He also applauded the I.T. and Client Service Department for their efforts toward the transformation.
He appreciated all stakeholders including the MTTD, insurance companies, Ghana Drive and furthers advised the general public to always ensure that they were resorting to the client service department any time they requested for information.
Mr. Hassan also appealed to stakeholders who experience some delays in the cause of waiting for their licenses to exercise restraint and bear with the authorities as the institution works towards facilitating the process of securing their licenses.
“Some of the circumstances are beyond our control so bare with us”, he pointed out.
The Client Service Week used to be celebrated solely in the Head Office of the DVLA in Accra but over the last two years, it has spread through the length and breadth of the country.
Story by Kwame Offei
